Refund Policy

Refund & Return Policy

At Zental Max, we are committed to delivering high-quality dental care products and a smooth customer experience. Please read our refund and return policy carefully before placing an order.

No Refunds & Returns

We do not offer refunds or returns on any of our products once the order has been delivered.

Damaged or Missing Items

If you receive a product that is damaged or missing, you must contact us within 24 hours of receiving your parcel to raise a complaint.

To open a dispute, please follow these steps:

1. Contact Us
WhatsApp us at +92 331 4454144 within 24 hours of delivery.

2. Provide Order Details
Share your order number along with a brief explanation of the issue.

3. Unboxing Video 
Send a clear, continuous unpacking video from start to finish that clearly shows the damaged or missing item.
Claims without an unboxing video will not be accepted.

Our team will review your case and respond as soon as possible.

Return Shipping Policy

• Customers are responsible for the return shipping cost.

• An additional Rs. 400 shipping fee will be charged when we send a replacement product.

Thank you for your understanding and cooperation.

Zental Max Customer Support 🤍